Seats2meet Data Protection: your data, you are in control

  1. We are a platform and a network
  2. Protecting your personal data
  3. Unlocking your Social Capital
    1. Serendipity Algorithm
  4. Privacy policy
  5. Cookie statement
  6. Frequently Asked Questions for Operators
    1. Operators outside Europe
  7. Processing Register
  8. Processors
    1. Cloudflare Inc.
    2. Freshworks Inc.
    3. Google LLC
    4. Hotjar Ltd
    5. JURR Administratie & Belastingadvies B.V.
    6. Microsoft Corporation
    7. SendGrid Inc.
    8. The Rocket Science Group LLC
    9. TransIP B.V.
  9. Databreach protocol
  10. Platform Documentation
  11. Developments we monitor
  12. Data Protection Officer
  13. GDPR Guide

Hotjar Ltd #

 

Product / Service

Hotjar
Purpose Providing a ‘big picture’ of how to improve our site’s user experience and performance/conversion rates.
Implementation Cookie and javascript library, that are loaded after obtaining user consent.
   
Personal data
  • device’s IP address (captured and stored in an anonymized format);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser
  • type;
  • geographic location (country only);
  • preferred language used to display the Hotjar enabled site;
  • mouse events (movements, location and clicks)​;
  • keypresses​;
  • referring URL and domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;​ and
  • date and time when website pages were accessed.
Retention

From Terms of Service:

“12. Data Retention

12.1. Hotjar commits to securely storing data on behalf of Our customers in accordance with their Subscription Plan and timeframes corresponding to each Subscription Plan. All data exceeding the stated timeframe will be routinely and automatically  deleted from Our systems.

12.2. You expressly acknowledge and accept that Hotjar does not provide any archiving or backup services, and may delete Data that is no longer in use and exceeds the timeframes stipulated in the applicable Subscription Plan. Hotjar expressly disclaims all obligations with respect to archiving, storage and backup of Data.”
Privacy policy https://www.hotjar.com/legal/policies/privacy
https://www.hotjar.com/legal/policies/terms-of-service
Data Residency European Economic Area (EEA) – Registered in Malta
Data hosting info https://help.hotjar.com/hc/en-us/sections/115003180467-Privacy-Security-and-Operations
Privacy Shield  n / a
Data security policy https://help.hotjar.com/hc/en-us/sections/115003180467-Privacy-Security-and-Operations
Subprocessor agreement [PDF]
Cookies

_hstc
_fbp
_ga
_gaexp
_gcl_au
ajs_anonymous_id
ajs_group_id
ajs_user_id
hubspotutk

 

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Last updated on November 14, 2019
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