Product / Service |
Hotjar |
Purpose | Providing a ‘big picture’ of how to improve our site’s user experience and performance/conversion rates. |
Implementation | Cookie and javascript library, that are loaded after obtaining user consent. |
Personal data |
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Retention |
From Terms of Service: “12. Data Retention 12.1. Hotjar commits to securely storing data on behalf of Our customers in accordance with their Subscription Plan and timeframes corresponding to each Subscription Plan. All data exceeding the stated timeframe will be routinely and automatically deleted from Our systems. 12.2. You expressly acknowledge and accept that Hotjar does not provide any archiving or backup services, and may delete Data that is no longer in use and exceeds the timeframes stipulated in the applicable Subscription Plan. Hotjar expressly disclaims all obligations with respect to archiving, storage and backup of Data.” |
Privacy policy | https://www.hotjar.com/legal/policies/privacy https://www.hotjar.com/legal/policies/terms-of-service |
Data Residency | European Economic Area (EEA) – Registered in Malta |
Data hosting info | https://help.hotjar.com/hc/en-us/sections/115003180467-Privacy-Security-and-Operations |
Privacy Shield | n / a |
Data security policy | https://help.hotjar.com/hc/en-us/sections/115003180467-Privacy-Security-and-Operations |
Subprocessor agreement | [PDF] |
Cookies |
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